First and foremost, the technologies your business implements are integral to your digital transformation and will shape your organisation’s journey. Well-selected solutions will form the backbone not only of your digital revolution, but of your business’ processes and operations.

Your digital transformation will require robust frameworks, such as Microsoft’s cloud adoption framework and digital feedback loops. The digital feedback loop centres around data and intelligence and focuses on engaging customers, empowering employees, and transforming products. Using a framework such as this can help your business to map and maintain the momentum of your digital transformation journey.

The approach you adopt to the management and progression of your IT will determine the outcome of your digital revolution. Digital transformation is an ongoing journey and developing an evergreen approach to IT can help to sustain that journey. Continually implementing updates to your technologies along the way ensures your digital landscape stays fresh. 

It’s important to understand how your business’ digital transformation will affect your processes, end products and customer experience. Learning from data and feedback and implementing your findings can ensure that your customers experience minimal or no disruption as you evolve and that they too reap the benefits of your digital revolution. 

Employee experience is inextricably linked to digital transformation within any business. Your people are those closest to your technologies and processes and will keenly feel the impact of change. It’s important that they understand and are engaged with the ‘whats’ and ‘hows’ of your digital transformation strategy, but also the ‘whys’. Business change and adoption services can make major changes to your technologies as seamless as possible for your people and teams.