Comprehensive 24/7 IT Support.
Our heritage is built upon providing market-leading support for our clients. Whether you require a dedicated service desk with 24/7 support; a shared service desk able to scale with your business; or even global support to meet the needs of your users around the world, we can deliver end to end service as well as work alongside internal teams and resolver groups.
- Dedicated 24/7 Service Desk
- Global Service Management
- Onsite / Deskside IT Support
- Service Desk and Triage
- Process Management
Service management and design.
Engaging the best-in-breed vendors for your IT services makes sense. A multi-supplier strategy delivers innovation, cost-savings and operational benefits. But it also introduces complexity.
Our ServiceNow ITSM platform is the foundation for our ITIL-aligned enterprise class, managed support services. By providing world class service management, we enable organisations to use best of breed solutions and services – in one central location. Our Service Integration and Management (SIAM) team will ensure your organisation enjoys cohesive and accountable end-to-end services.Get support with your service management
Managed cloud support services.
We have designed our cloud support services to cover any cloud that you choose to reside in – Public, Hybrid or Private. We specialise in providing on-going management of your cloud infrastructure so that you don’t have to. Covering everything from IaaS and PaaS, to Azure private cloud and cost optimisation, we’ll work with you to achieve your objectives.
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Backup as a Service (BaaS)
- Disaster Recovery as a Service (DraaS)
- Azure Services and Management
- Application Optimisation and DevOps
Managed cyber services.
The rate of cyber-attacks is on the rise. In today’s age, poor security is a real commercial concern. We’ll assess your current threat landscape, ensure your IT operations are protected through detecting and responding in real-time to mitigate your risk, and prevent data loss with fully managed security services through our dedicated Security Operations Centre (SOC) and Network Operations Centre (NOC), and remediate known gaps.
- Security Operations Centre (SOC)
- Proactive Incident Response
- Social Engineering and Red Teaming
- Managed Assurance (MAS)
- Cyber Essentials and Cyber Essentials Plus
We’re a FastTrack ready Office 365 partner.
Content+Cloud isone of the few authorised Office 365 FastTrack partners in the UK. What does this mean? We’re able to manage any Microsoft FastTrack resources directly, so our clients have one project manager who directly controls all resources within a migration project.
Microsoft support services.
At Content+Cloud, we live and breathe Microsoft technology. Whether you require a dedicated managed service to support Office 365, support for on-premises SharePoint, or a truly 24/7 Microsoft support partner, we can help you.
- Office 365 and SharePoint Online Support
- Data Insights and Analysis
- SharePoint On-Premises Support
- Ad-Hoc Custom SharePoint Development
- Health checks and performance reviews
- Microsoft Premier Support