Managed detection and response explainer: what is MDR and what does it do?
Protecting your organisation with managed detection and response At Content+Cloud, our Managed Detec...
Living+Breathing Managed Services
The most successful organisations don’t stand still. That’s why at Content+Cloud we offer managed services that not only keep pace with your most pressing IT needs, but also underpin your transition towards digital maturity.
Our hugely experienced team live+breathe client success. We’ll work hand in hand with you to support your users, secure your data and infrastructures, embrace innovation and realise your ambitions.
Overcome your obstacles to continued digital excellence
Technologies progress, operating conditions shift, user behaviours evolve. You know what happens next: it falls to your service teams to find the solutions.
No matter how skilled and resilient your people, there are points where this is no longer enough – and additional or specialist support is needed to make the difference. These could include:
- Security and compliance such as incident response and regulatory changes
- Organisational changes such as mergers, relocations, expansion or downsizing
- Technological evolution such as upskilling, service maturity and workplace modernisation
- Financial imperatives such as cost reductions and the need for flexible models
- Contractual issues such as supplier changes and end of support
Why choose Content+Cloud’s managed services?
Whether your needs are immediate or longer-term, our managed services will help you achieve success that lasts. We’ve worked with organisations to rise to their most complex challenges and capitalise on emerging opportunities that technology brings.
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Breadth in expertise
We offer managed services to meet all your IT requirements, with a track record of client success across all sectors. You’ll be able to draw on thought leadership and technical specialisms from network stability to cyber security, from productivity tools to app development.
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Part of your team
We believe success is 20% about technology, 80% about people. As soon as we begin working with you, you can count on us as your partner. Whether you need onsite or remote IT support, technical account management or executive sponsorship, we’ll be as hands-on or off as you require.
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Focused on your future
Our managed services aren’t just about solving an issue – they’re a route towards continuing success. That’s why we work with every partner to understand their needs and set out a bespoke target operating model for their services.
Continuous evolution – managed services for your long-term success
At Content+Cloud we offer managed services ranging from full IT support to focused help with specific technologies. Whichever services you choose, we’ll always be thinking of how we can optimise them to deliver ongoing value.
We’re committed to your continuous evolution and deliver services that contribute to that journey. While no two roadmaps are the same, it’s our belief that there are four stages in continuous evolution: Transform, Evolve, Secure and Support. Our services for each stage are designed to put you on the right path and keep you moving forwards.
We join organisations at varying stages of their journey – but wherever we start, our first steps will always be about ensuring a smooth and secure transition to our services.
We help you transform
We’re big advocates in the power of technology to transform how you do business – increasing your reach, empowering your users and making processes more efficient and sustainable. Our technical and strategic know-how will be completely available to you as you embark on this journey.
We can help you embrace public and hybrid cloud services through Microsoft Azure or privately through our Cloudlab solution. We can also support your deployment of transformative business applications and provide bespoke development. And if you’re switching suppliers, we’ll manage the transition to ensure a smooth changeover.
We help you evolve
Our first priority will be listening to your story so far, figuring out our starting point and diving deep into your requirements. We’ll design a target operating model that accounts for the processes, support, services, security, technologies and governance that need to be managed.
As you adopt services and adapt ways of working, we’ll give you give you support for guiding your people through change, and full actionable analysis of your Microsoft 365 technology rollouts and optimisation via our M365 PACE service.
We help you secure
Every organisation faces its own security complexities, from globally dispersed workforces to data management policies. At Content+Cloud, protecting and stabilising your environment is the foundation of all we do.
With managed cyber services covering security monitoring, assurance and response, and advanced monitoring via our Network Operations Centre (NOC), we’ll take the strain out of managing persistent and evolving threats, freeing your teams to focus on the tasks that deliver value.
We help you support
Whether you’re looking to outsource your service desk completely or draw on specific expertise, we can provide round-the-clock help for your teams through our comprehensive managed IT support services.
As a Microsoft partner with more awards than any other in the UK, we’re also perfectly placed to give you support on Microsoft 365 tools. And we can assist you with modern endpoint management, from virtual desktops to managed print.
How you’ll access our managed services
As your partner, we want you to think of us as part of your team. Depending on the services you choose, our support staff can be available on site and our account managers can attend your meetings. Tell us about the culture of your organisation – we’ll appoint people to your account that we believe will fit seamlessly.
We also use best-in-class tooling for all your reporting and ticketing needs. Our IT Service Management Portal is powered by ServiceNow, our Cyber Security Operations Centre by Sentinel, our NOC by ScienceLogic – all of which can be customised to your own branding.
A trusted and experienced managed services provider
As an SDI three-star ranked service provider, adhering to ITIL good practice, Content+Cloud provides 24/7 support and global coverage. Our accreditations and standards include:
- Compliance with UK and EU data protection laws
- Adherence to the PRINCE2 project management standard
- Accredited supplier on the G-Cloud framework for public-sector projects
- Stage 2 certified by the Helios Financial Supplier Qualification System
- Cyber Essentials certification
Our industry awards include consistent recognition as a leading managed services provider (MSP) by Cloudtango.
Read more about our accreditations
We’re a FastTrack ready Microsoft 365 (formerly Office 365) partner.
Content+Cloud isone of the few authorised Microsoft 365 FastTrack partners in the UK. What does this mean? We’re able to manage any Microsoft FastTrack resources directly, so our clients have one project manager who directly controls all resources within a migration project.
