Reporting and analytics for your unified communications

Reporting and analytics solutions from Content+Cloud will help you get the maximum value from your unified communications for your organisation.

Our single-pane communications and call quality dashboard reports give you powerful insights across multiple platforms. With immediate, meaningful data to hand, you’ll be able to proactively solve issues and drive adoption, improving customer service and user experience.

How reporting and analytics help create better communication services

Your unified communications services are vital to keeping employees connected and delivering services to your customers. If a problem arises, you need to know where. If a service can offer more value, then you’ll want to know how to optimise it.

Lengthy queues or low-quality calls lose customers. A broken workflow impacts on user time and ultimately service. Even where the most robust KPIs and quality assurance measures are in place, if you’re using a wide set of unconnected management tools, it can be difficult to spot the issues that need fixing and the processes that can be improved.

Detailed unified communications reporting across platforms

Reporting and analytics solutions from Content+Cloud can help you quickly identify the problems and pain points in your systems.

Our packages of support work across platforms including Microsoft 365 and Teams, Zoom, Slack, Skype for Business and Workplace by Facebook. All of your unified communications reporting is in one single place, giving you the information you need to improve adoption and fix technical issues, ensuring your services are delivering to their optimum.

1

Streamlined management

Manage your platform performance from one place, including phone numbers, workspace, application and device management reporting. You can work to performance benchmarks and leverage data processing refined by machine learning.

2

Actionable insights

Use monitoring, reporting and analytics tools to help you anticipate, identify and fix system issues such as availability and compliance. You’ll also be able to react quickly to issues such as user behaviour, usage and service reviews.

3

Improved experiences

Analyse user satisfaction and system effectiveness across your endpoints and cloud services with a range of support services. You can also enable smarter work and collaboration through greater automation of workflows.

Why partner with Content+Cloud on your unified communications reporting

At Content+Cloud we live+breathe client success. We work with ambitious organisations of all types and sizes to transform their digital communications. As well as professional consultancy, we can provide full support with business change and adoption, removing the hurdles to successful deployment.

  • Four Microsoft MVPs (Most Valued Professionals)
  • 16 Microsoft Gold Competencies including Communications, Messaging and Enterprise Mobility Management
  • Five Microsoft Advanced Specialisations, including Adoption and Change Management
Talk to us about your reporting and analytics requirements 

Insights from call quality dashboard reports to platform usage

Our reporting and analytics solution brings together complex usage and performance data from disparate consoles. Depending on the plan you choose, you’ll be able to draw on simple-to-understand reports across six key areas, all in one location. Spend less time collating and interpreting, more time taking action.

Help desk

  • Prescriptive guidance on usage
  • Onboarding issues
  • Query handling and troubleshooting

Benchmarking

  • Anonymised performance data for workstream collaboration and unified communication
  • Crowdsourced cloud intelligence

Tracking

  • Proactive monitoring
  • Customised and targeted tracking for exec and VIP users and conference rooms

Troubleshooting

  • AI-generated insights
  • Central hub allowing quick identification and efficient resolution

Policy management

  • Set your rules in one place
  • Greater platform security
  • Manage workflows

Usage and adoption

  • View system and employee usage
  • Track usage of chat, meetings, and calls across your platforms

Our reporting and analytics plans

We offer two broad plans to meet the different needs of organisations, each offering the following features.

 

Standard

Enterprise

Reporting dashboards

Executive dashboards

Modality utilisation

User adoption and experience

Capacity reporting (platform and traffic)

Call detail records

Quality analytics

Call statistics

Call quality monitoring and alerting

Call quality trending

Operations monitoring (subnet quality)

Room monitoring

Management and reporting

Help desk

Phone number management

Policy management

Device management reporting

Billing records

Platform monitoring

Zoom, Slack, Skype for Business,
Teams, Workplace, Microsoft 365

Service desk integration

Optional

Services to support your unified communications

At Content+Cloud we can provide end-to-end services to help you make unified communications deliver the greatest benefits to your organisation.

As well as support with reporting and analytics, we can give you expert guidance with services including: