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Microsoft support plans to suit any organisation
Microsoft support plans from Content+Cloud allow you to choose a package of Microsoft 365 support that’s right your organisation.
Whether you’re a large enterprise seeking a trusted partner to advise you on your digital transformation, or an ambitious, growing company looking to outsource services to a recognised Microsoft expert, we offer a pre-packaged Microsoft 365 (formerly Office 365) support plan that can meet your requirements.
Microsoft support plans to accelerate your transformation
Our Microsoft support plans are designed to remove the complexities that organisations can face in maximising the benefits of Microsoft 365 and SharePoint cloud technologies for their workplace. We have a long track record of success in delivering expert support services for our clients, regardless of their size or where they are on their transformation roadmap.
Our most comprehensive packages offer increasing levels of analytics and insights, as well as the opportunity to benefit from our vast experience and close relationship with Microsoft as a leading partner.
Recognised standards
Our service model aligns to the Microsoft Roadmap, the ITIL framework and ISO27001 and ISO9001 standards. You’ll be supported by a managed services team fully trained and certified in Microsoft’s core technologies.
Planned and measurable
Our approach starts with us understanding your business and what you want to achieve with Microsoft 365. Whether you need help to maintain, monitor or optimise your environment, we’ll work with you to plan how we can best support you.
Support to suit your needs
Whether it’s responsive technical and code expertise from our service desk specialists or broader insights that inform your overall Microsoft 365 strategy, we can provide a package to support you.
Enterprise 365 support plans for Microsoft services
We offer four packages of Microsoft support to suit different budgets and business requirements. With each, you can be assured of a technical Microsoft 365 support plan with Microsoft-certified specialists and a responsive service desk provision working to industry standards and pre-agreed service levels.
Take a look at our four Microsoft support plans and contact us for a bespoke quote.
Enterprise 365 Entry
c.£16,000 a year
- Service Desk support for agreed areas/applications
- Support delivered to defined service level agreements
- Eight hours of support a month
- Incidents, requests and SharePoint code support covered
- Support 8am to 6pm, Monday to Friday
Enterprise 365 Essential
c.£33,000 a year
- Service Desk support for agreed areas/applications
- Support delivered to defined service level agreements
- 16 hours of support a month
- Incidents, requests and SharePoint code support covered
- Support 8am to 6pm, Monday to Friday with option to extend (at an extra cost)
- Monitoring of SharePoint and/or Microsoft 365
Enterprise 365 Enhanced
c.£47,000 a year
- Service Desk support for agreed areas/applications
- Support delivered to defined service level agreements
- 24 hours of support a month
- Incidents, requests and SharePoint code support covered
- Support 8am to 6pm, Monday to Friday with option to extend (at an extra cost)
- Monitoring of SharePoint and/or Microsoft 365
- Monthly basic Microsoft 365 analytics and insights
Enterprise 365 Elite
c.£83,000 a year
- Service Desk support for agreed areas/applications
- Support delivered to defined service level agreements
- 48 hours of support a month
- Incidents, requests and SharePoint code support covered
- Support 8am to 6pm, Monday to Friday with option to extend (at an extra cost)
- Monitoring of SharePoint and/or Microsoft 365
- M365 PACE service that includes a dedicated Microsoft 365 service owner overseeing:
- Analytics and insights
- Advisory and communications support
- Change and release management
- Escalation management
Stay ahead of change in Microsoft 365
Our M365 PACE (Proactive Adoption and Change Expertise) service gives you tailored, expert guidance for Microsoft 365 to put you on course for digital maturity. With a dedicated M365 specialist working alongside you, you’ll benefit from structured advice to help you navigate pace and complexity in M365, all focused on the things that deliver greatest value and assurance to your business.
Find out more about M365 PACE
Support for your whole Microsoft environment
Content+Cloud can provide expert support services for all of your Microsoft 365 cloud technologies. If you’re only just beginning your digital transformation journey, we can also provide professional consultancy on how to plan and achieve your vision.
Explore Microsoft 365 support from Content+Cloud
Learn more about our Microsoft 365 services and consultancy
