What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service brings traditional customer management into today’s digitally empowered workplace. With ability to automate and streamline much of your labour-intensive operations, Dynamics 365 Customer Service allows organisations to consolidate staff knowledge, personalise service with a 360-degree customer view and easily view service performance with detailed dashboard and reports.
With a wide variety of analytics and automations available, Dynamics 365 Customer Services can help you to optimise your daily engagement with your customer base, increase your productivity and most importantly boost your customers’ loyalty.
Automate and consolidate
Simplifying your service operations through automation improves your customers’ experiences, consolidates your own workflow and fosters your clients’ confidence in you.
Gain comprehensive insights into your customers’ journeys and manage multiple customer conversations simultaneously with full conversation history.
Detailed service scheduling
Track service scheduling and a variety of job types, as well as the resources needed to complete the job, with Service Scheduler and Service Calendar.
Dynamic Customer Service at your fingertips
Dynamics 365 Customer Service gives your organisation a 360-degree view of your customer and their needs. You can request full interaction history, user preferences and relevant customer information, all of which will enable you to engage with the consistency and personalisation that clients expect.
AI solutions at speed with Dynamics 365 Customer Service
AI-driven insights help guide your agents to the correct outcomes as quickly as possible. With a virtual agent, non-technical experts can create and monitor customer service bots throughout the customer experience journey, saving time and money and creating a wider problem-solving chain.
AI-driven technology empowers informed decision making on how to improve resolution rates, reduce wait times and decrease customer service costs. Resolution insights and backlog trends evaluate agent performance and organisational impact, as well as addressing inefficiencies in your systems.Speak to a Dynamics expert about improved decision-making and efficiency
Serving your customers anytime, anywhere
A unified and seamless experience is the base expectation for many customers today, irrespective of which channel they are using to interact with your organisation. Dynamics 365 Customer Service enables you engage with customers by phone, email, live chat, instant messaging and much more.
No matter where you and your people are based, Dynamics 365 Customer Service means you can respond at any time, providing an always-on service to provide the immediate service demanded by today’s customers.Talk to us about being connected to your customers whenever they need
How to use Microsoft Dynamics 365 Customer Service to build lifelong value
Proactive customer engagement is key to success no matter what your industry. With Dynamics 365 Customer Service, you can combine business intelligence and machine learning capabilities to ensure your customers stay with you for the long haul.
Dynamics 365 Customer Service Insights allows you to drill down into the analytics which display what queries and requests are taking up the most time. By working with Customer Service Insights, you can easily create new topics with existing data for your virtual agents to respond to. Empowering AI virtual agents to respond to common issues, you can free up time for your live agents to engage with complex and pressing needs.Get in touch with a Dynamics expert about business analytics and intelligence
Decrease costs and increase customer value with Dynamics 365 Customer Service
Dynamics 365 Customer Service allows your customers to access online portals, FAQs and other help centres so that they don’t need human intervention for every request.
By freeing up your teams to focus on the important issues and resolve them more quickly, you can help your customers feel prioritised and valued
Dynamics 365 Customer Service enables you to make sure all your customers feel valued all of the time.Speak to a Dynamics expert about optimising your costs and labour expenses
Why choose Content+Cloud to guide you with Dynamics 365 Customer Service?
Dynamics 365 is a leading global ERP platform. As the UK’s most trusted Microsoft partner, our goal is to help our clients work smarter and more efficiently, taking full advantage of Dynamics’ modular design and user-focused AI.
Our experts have a wealth of experience and are exceptionally well-placed to answer any questions about how to use Microsoft Dynamics 365 Customer Service, and can support and implement the right solution for our clients.