Azure platform support, monitoring and management

Azure platform support, monitoring and management from Content+Cloud gives you support and assurance around the operation of your Azure cloud environment, ensuring high availability and performance.

Our managed support is available for our clients 24/7, with continual monitoring and management of your Azure infrastructure and platform services.

Azure monitoring with award-winning service

Managing your cloud environment can be a complex undertaking. To make sure services run smoothly for your end users, you need to be constantly monitoring your applications and the underlying infrastructure which underpins them.

Content+Cloud’s managed Azure service removes the burden of this. Our extensive expertise, tooling and service management processes ensure your team can focus on delivering value back to the business, backed with the assurance that your Azure platform and applications are continually monitored and managed by accredited experts.

Our shared service desk is available globally, round the clock, while our advanced monitoring means you’ll know of any issues before they arise.

24/7, proactive and reactive support

Wherever you are in the world, whatever time you need it, our support is available thanks to our Azure cloud centre of excellence working across the UK South Africa and remote locations.

Simple, accessible tools

Our IT service management toolset makes it simple for you to report incidents, understand service performance and find answers quickly.

Unparalleled Microsoft expertise

We’re a Tier 1 Azure Cloud Solution Provider (CSP) and with the most awarded Microsoft partner in the UK, we know how to make Microsoft products deliver what you need.

Azure professional support from Microsoft experts

Our award-winning service desk team can ease the burden on your IT professionals. We’ll provide you with a self-service portal that will allow your end-users to raise tickets quickly and find answers to common issues.

Built using the world-leading ServiceNow platform, your portal can be branded for your organisation, with functionality extended to your internal IT support team.

Features include:

  • 24/7 availability, globally
  • Automated tickets and escalation
  • Skills-based routing to the most appropriate engineer
  • Service dashboards customisable with a variety of widgets
  • Trend reports on ticket volumes, location and age
  • Bespoke knowledge management capability
Find out about support for your end users 

Advanced monitoring through our Network Operations Centre

Downtime can be costly. Identifying potential issues can help you take action early, helping keep your infrastructure running and your users productive.

Our Network Operations Centre (NOC), powered by ScienceLogic, provides you with an advanced monitoring service that works in real-time to identify any problems in your cloud environment.

Features include:

  • 24/7 availability, globally
  • Continuous monitoring of any component of your IT system
  • Staffed by technicians focused on preventative action
  • Automated alerts via emails or SMS
  • Dashboards available to your own internal teams
Talk to us about Azure monitoring 

Support for the full spectrum of environments

We know from experience that each organisation has particular requirements when it comes to its cloud infrastructure. That’s why at Content+Cloud we provide Azure support for managing and monitoring the full range of environments.

These include:

  • 24/7 monitoring and management of cloud, hybrid and local network infrastructure and applications via our NOC
  • Support for at-scale management and governance of cloud and on-premise infrastructure with scripting tools, APIs, Azure Lighthouse and Azure Arc
Talk to us about your Azure requirements 
Office 365 Deployment Network Performance

How we manage Azure service delivery

Our managed Azure service is designed in line with Microsoft’s Azure Well-Architected Framework. We’ll set in place service-level agreements with you that align with robust, established standards while meeting the particular needs of your organisation, all managed by our dedicated account management team.

Our advanced Cloud Management Platform, underpinned with leading technologies including ServiceNow, allows you to access real-time information about your current Azure subscription costs, budgets and forecasts. You can also request (or automatically deploy) new Azure resources to support the dynamic needs of your organisation.

Find out about our Azure strategy and service management approach 

“Overall, it’s been a great experience working on this project from technical to commercial aspects. We are now looking forward to the next phase of our journey and working with Content+Cloud to support our ongoing transformation roadmap.”

 

Mark Dooley, Senior IT Director – IT and Technology Infrastructure, Impellam Group

Why choose Content+Cloud as your managed Azure provider

At Content+Cloud we have a world-class Microsoft practice with multiple awards and accreditations in cloud technologies. But we also have decades of supporting organisations of all sizes on their digital transformation journey, from ambitious start-ups to national government bodies and international airports.

Talk to us about your Azure needs 

A partner for all of your Microsoft technologies

At Content+Cloud we can guide you at all stages of your Azure journey, from strategic Azure consultancy to an ongoing managed service.

But Azure is only one component of your cloud transformation. As a Microsoft Gold Partner, we can also provide expert consultancy, development and continuous support on Microsoft cloud technologies, from modern workplace tools to the Power Platform and business applications.