When to consider outsourcing your IT department or services
IT outsourcing adds value. It can help reduce costs, of course, but it’s also the most efficient way of harnessing the potential of modern technologies.
At Content+Cloud we see many reasons for clients looking to outsource their IT department or services, ranging from business and commercial reasons to a desire for faster digital transformation. Here are five ways IT outsourcing can help you.
Recruiting, training and retaining staff is costly. Outsourcing your IT means the overheads of IT support sit with us.
If you’ve got one team member who’s the expert in a particular tech, what happens when they’re off? Outsourcing cuts out single points of failure.
Providing 24/7, year-round support is a big ask for in-house teams. At Content+Cloud we’re able to provide high-quality service around the clock
New technologies require new knowledge. Working with us plugs you directly into our sector-leading expertise, driving your services towards maturity.
Focus on business value
With a provider taking care of processes and investing in the tooling, and support provided by skilled engineers, you can focus on the services that matter most.
Thinking about switching IT support provider?
You may have already outsourced your IT department or services but are coming to the end of your contract. You may have seen your ambitions outgrow your provider’s capabilities. Switching IT support provider is a great way to realign your IT services to your goals
It can, however, be difficult to make the change. At Content+Cloud we’ve helped organisations switch smoothly, working with outgoing providers even in the most challenging circumstances.
We’ll appoint a Service Transition Manager to agree governance and run the transition project across the providers’ teams. Our defined transition methodology ensures full knowledge transfer takes place between each party.Talk to us about changing IT support provider
Support with managing multiple suppliers
As well as taking on fully outsourced IT support, we’re able to help you where we’re just one of the providers you work with. At Content+Cloud we can take ownership of third-party supplier management with our Service Integration and Management (SIAM) capabilities.Talk to us about our SIAM service
Providing dedicated IT support and service desk management to a full spectrum of clients
With a broad portfolio of clients, we recognise the unique demands of all industries, sectors and business owners, and know that no two are alike. Our IT support services are based on the demands and needs of our clients, and their users, and our own ever-growing experience across the public, private and third sectors; as well as SMBs, mid-market and enterprise clients.See who we help
A trusted and experienced Managed Services Provider
As an SDI three-star ranked service provider, adhering to ITIL good practice, Content+Cloud provides 24/7 support and global coverage. Our accreditations and standards include:
- Compliance with UK and EU data protection laws
- Adherence to the PRINCE2 project management standard
- Accredited supplier on the G-Cloud framework for public-sector projects
- Stage 2 certified by the Helios Financial Supplier Qualification System
- Cyber Essentials certification