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SharePoint support from certified Microsoft experts
SharePoint support from Content+Cloud will give you the helping hand you need to ensure the platform is available and delivering maximum value. Your employees will be free to create, store, share and collaborate on the information that your business relies upon most.
Microsoft SharePoint support for your cloud evolution
If you’ve invested in SharePoint, you’ll understand the value it can bring. But for many organisations, maintaining a SharePoint service is not simple. Some may have gaps in relevant skills or limited capacity to meet service demand. Others may have a critical need to foresee and communicate issues and change, from unscheduled downtime to rolling out major updates from Microsoft.
Content+Cloud’s SharePoint support services are designed to help you realise the benefits of managing your information, whether this is held on premises or in the cloud. We’re a trusted partner to organisations who need a helping hand to leverage SharePoint to its full potential and achieve the fullest return on their investment.
Managed SharePoint support from Microsoft experts
Whether you need help with harnessing the power of your SharePoint platform or you’re planning your move from an on-premises SharePoint Server to the cloud, we’ll give you robust, expert support that’s tailored to your requirements.
Recognised standards
Our service model aligns to the Microsoft Roadmap, the ITIL framework and ISO27001 and ISO9001 standards. You’ll be supported by a managed services team fully trained and certified in Microsoft’s core technologies.
Planned and measurable
Our approach starts with us defining the type of ongoing assistance you require in running SharePoint. We’ll then work with you to maintain and monitor your platform so that you can create, store, share and collaborate on data across your business.
Support to suit your needs
Whether it’s responsive technical and code expertise from our Service Desk specialists, active management services on key tasks such as service-pack installation, or broader insights that inform your overall SharePoint strategy, we can provide a package to support you.
Your trusted partner in digital transformation
As a leading Microsoft partner, Content+Cloud provides support services that are anchored in Microsoft expertise. We’ll work with you to unlock the power of Microsoft 365 for your organisation.
How our SharePoint support can help your organisation
We’ve packaged our SharePoint support in a range of plans to meet the needs of the different types of organisations who are using the platform.
Each plan has at its core a commitment to deliver frontline support in line with agreed levels of service. Before any services are agreed, we’ll conduct a platform assessment (if you’re using on-premises SharePoint) or an assessment of how Microsoft 365 is configured (if you’re using the cloud). We’ll also review the code behind any custom solutions you have.
Here are just a few of the available features, depending on the package you choose.
SharePoint code support
Our Service Desk will handle all troubleshooting and resolution on issues relating to SharePoint and SharePoint Online code. Our service desk staff are certified in SharePoint services and all support is carried out in line with the industry-recognised ITIL framework.
Technical and admin support
We’ll provide a channel for incident management and fulfilment of user requests, administration tasks, issue recording and escalation. We’ll deliver all of this remotely and to service level agreements that we have defined with you.
Advanced monitoring
Our monitoring and alert service is designed to minimise disruption caused to you by any degradation in service. Using the inbuilt Tenant Health Dashboard, our team will flag issues with you and escalate where appropriate.
Analytics and insights
Gain a greater understanding of performance and usage with our basic analytics and insights plan. If you’re using Microsoft 365, you can go deeper with our elite digital insights package, which comes with an assigned Content+Cloud service owner and includes the latest notifications on service health and change roadmaps from Microsoft.
Support for your whole Microsoft environment
In addition to managed SharePoint support, Content+Cloud can provide expert services for all your Microsoft cloud technologies. If you’re only just beginning your digital transformation journey, we can also provide professional consultancy on how to plan and achieve your vision.
Explore managed Microsoft support from Content+Cloud
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