Azure strategy and service management to guide your cloud success

At Content+Cloud you’ll enjoy the benefits of our broad experience in guiding Azure strategy and its execution.

As a Microsoft Gold Partner, we combine extensive understanding of cloud technologies with our track record of helping organisations succeed. We’ll help you plan for digital transformation and work hand in hand with you to deliver it.

Helping you leverage the power of the Microsoft cloud

Migrating your organisation’s infrastructure and apps to cloud technologies such as Azure gives you the foundation for greater agility, security and innovation. But to get the most out of your investment – in the near and long term – an expert perspective can give you the edge.

At Content+Cloud we’ve been a trusted partner to organisations adopting Azure since it was launched and have Microsoft Gold Competencies in Cloud Productivity and Cloud Platform. Our comprehensive approach to managed support will help you plan proactively and react immediately, harnessing the power of the Microsoft cloud to optimise your services and exceed your goals.

A holistic strategic approach

Our blend of client focus and technical depth gives you a long-term view of what technology can do for you. We’ll help you devise and refine an Azure strategy that serves your organisation’s vision.

Dedicated to your continuing success

We’ve helped organisations across all sectors to operate more efficiently and become more agile through Azure. As your partner in digital transformation, we’ll work with you to understand the outcomes that matter most to you and continually improve your services.

Recognised excellence

Content+Cloud is the most awarded Microsoft partner in the UK with multiple Azure and cyber accreditations. This means you’ll benefit from Microsoft connections and expertise that few can offer.

Supporting your Microsoft Azure cloud strategy

At Content+Cloud we provide end-to-end services for your Azure adoption journey, from technical consultancy to our range of managed services. Through years of working with small and medium-sized businesses, large enterprises and public-sector bodies, we’ve been able to develop a holistic service that can be readily tailored to your needs. Committed to continual service improvement, we go beyond managing your services, helping you integrate new solutions and create innovate paths to success.

Our approach to cloud adoption also aligns with Microsoft’s Cloud Adoption Framework while our managed services are designed in accordance with the Azure Well-Architected Framework.

The account management team we’ll put in place will work with you to develop a strategic technology roadmap that’s both informed by these established principles and tailored to your particular requirements. Your cloud operations and projects will be aligned with your strategic direction, and you’ll have the support our cloud solution architects to keep you guided and informed across each step of the plan.

Azure enterprise support through comprehensive account management

Our Azure enterprise support is delivered through award-winning services including 24/7 service desk capabilities, continual monitoring and optimisation, flexible licensing options, ad-hoc project consultancy and multi-layered account management.

Depending on the scale of your requirements, you’ll benefit from a combination of the following account management resources.

Client Account Manager

Your principle point of contact.

  • Manages the client-partner commercial relationship
  • Ensures Content+Cloud understands your strategy and operational needs
  • Updates you regularly on any new developments of which you may wish to take advantage

Technical Account Manager

In-depth technical support and planning.

  • Ensures your technical environment is fit for purpose
  • Works alongside your Client Account Manager to develop your strategic technology roadmap
  • Updates you on emerging technologies and trends that may be relevant and advantageous to your environment
  • Provides technical oversight and governance of change in your environment alongside your IT team

Service Delivery Manager

Day-to-day operational service.

  • Oversees operations to ensure they meet contractual commitments
  • Focuses on service excellence and improvement
  • Escalates complex issues
  • Provides management reports and attends service review meetings
  • Analyses trends, root causes and feedback and recommends actions.

 

Client Account Director

The ultimate sponsor of the successful relationship between your organisation and Content+Cloud.

  • A member of Content+Cloud’s Executive Board
  • The escalation path for the most significant or complex service changes or issues
  • Ensures a successful partnership and value delivery

How we manage service delivery

As standard we provide a monthly service report analysing service desk performance, SLA attainment, end-user satisfaction and areas for improvement.

We’ll also meet with you regularly to monitor your account and proactively identify any issues – and can schedule further tactical and strategic meetings to ensure the governance of our service to you.

Talk to us about our Azure enterprise support 

As a business, we’re very Microsoft 365-oriented and rely on the tools within it, such as Outlook, Teams SharePoint Online, Yammer and Delve. As an extension of this, Azure was the logical choice for our cloud migration, and Content+Cloud has helped leverage our investment in this technology and driven us forward on our digital transformation journey.

Steve Jolley, CIO / Tysers Insurance Brokers

Why choose Content+Cloud as your Microsoft Azure managed service provider

At Content+Cloud we live+breathe client success, with the latest technical expertise matched by decades partnering with organisations to deliver digital transformation. We’ve provided managed Azure services to organisations of all sizes across public, private and non-profit sectors.

Talk to us about your Azure needs 

Expert services beyond your Azure strategy

At Content+Cloud we can support you at all stages of your Azure journey, from strategic Azure consultancy to an ongoing managed service.

But Azure is only one component of your cloud transformation. As a Microsoft Gold Partner, we can also provide expert consultancy, development and continuous support on Microsoft cloud technologies, from modern workplace tools to the Power Platform and business applications.