Unified communication and collaboration solutions to modern business challenges
Disjointed communications are easily arrived at but hard to untangle. If you’ve multiple channels for communications, perhaps built up over time or rolled out in haste, it can be hard to deliver a clear message and a quality service. Time spent seeking information, in call queues, on poor-quality video meetings – all these things drain your user and customer satisfaction.
The time to change has already arrived. Your employees want to be able to connect and collaborate efficiently, whether they’re working in the office, in the field or from home. Your leaders want solutions that not only enable those employees to be happy, healthy and productive, but also deliver return on investment. Your customers expect consistent levels of service whether they interact with you via your app, by email or by phone.
Supporting your unified communications and collaboration strategy
A successful unified communications and collaboration strategy can transform how your employees work together and how people connect with and across your organisation. You’ll see greater productivity, quicker decision making and higher customer satisfaction, easing the strain on your IT and communications functions.
At Content+Cloud we can help you get this right. Our UC&C expertise is trusted by organisations of all sizes that are seeking to revolutionise their communications. We’ll help you plan your strategy and advise on the unified communications and collaboration solutions that will deliver your objectives.
Improved customer satisfaction
Deliver great customer experience through the enhanced quality of your service. From HD VoIP calling to AI-powered chatbots, instant messaging to video meetings, richer calling in Microsoft Teams to instant client histories through CRM integration – we’ll help you provide what your customers demand.
Foster a collaborative culture with UC&C tools that allow seamless and secure calling, messaging and meeting, with resources that are quickly findable and shareable. We can help you integrate the best of your collaboration, productivity, wellbeing, compliance and business apps into one place so that your employees can access what they need at speed.
Flexible and scalable
Break free from the costs of maintaining and upgrading on-premises and legacy systems and solutions. We’ll simplify how you monitor, manage and report on your services. And we’ll help you build in adaptability to your UC&C strategy so you can make the most of the evolving features and scalability afforded by cloud services.
We’ll give you high-quality call recording, powerful performance analytics driven by AI, compliance and security features, and the flexibility to scale your service whenever and wherever you need.Find out more about our call recording support
Contact Centre as a Service (CCaaS)
We can provide a CCaaS solution that combines HD voice quality and advanced PBX-style functionality with the security and flexibility of the cloud. We’ll work with you to understand your environment, users and customers and deliver a service that fits quickly and seamlessly with your chosen interface.Find out more about CCaaS
Cloud phone systems
Cloud phone systems give you the benefits of enterprise-standard telephony without the hassle and cost of traditional networks and devices. We can help you get up and running with technical and managed support.Find out more about cloud phone systems
Looking to move to a future-proof IP voice and data solution? We offer cost-effective, cloud-based, global SIP trunking that will allow you to easily manage calling from your communication platform or phone system.Find out more about our SIP trunking service
Reporting and analytics
Our single-pane communications and call-quality dashboard reports give you powerful insights across multiple platforms. You’ll be able to proactively solve issues and drive adoption, improving customer service and user experience.Find out more about reporting and analytics
Guiding your communications transformation
At Content+Cloud, we’re passionate about empowering ambitious organisations to succeed. If your needs go beyond unified communications and collaboration solutions, we offer specialist voice and data support, such as voice consultancy and connectivity services. We also offer a huge range of professional consultancy and managed services to help you achieve your digital transformation.Let’s talk about how we can help you transform
UC&C powered by Microsoft Teams
Microsoft Teams is the hub for the modern workplace. As well as its call, meeting and chat capabilities, it’s a single pane for collaboration in SharePoint, productivity via Power Apps and business applications, and wellbeing, knowledge and learning through Viva.
At Content+Cloud we’re the perfect partner to help you deliver transformative UC&C through Teams. We have some of the foremost experts and MVPs (Microsoft Most Valuable Professionals) with experience in Microsoft Teams and expertise in communications, messaging, enterprise mobility management and collaboration and content.Find out more about our Microsoft Teams services