High-quality end-user support and experience

When focusing on the big picture, it can be easy to lose sight of the detail. Your people see that detail every day. If a technology isn’t working as it should, it’s your users who’ll know about it first. Providing responsive, effective IT end-user support is vital to ensure they can be successful day to day.

At Content+Cloud we understand that user experiences may suffer for many reasons. That’s why we provide a wide range of support for organisations, spanning deskside services to best-in-class self-service tooling.

When you might need IT user support

User experiences can be impacted by many things. Poor performance and availability, device issues or loss of connectivity, to name just a few. If you’re launching a new technology or business function, or even a new office overseas, you might be struggling to offer the same standard of support that your people have come to expect.

We’ve seen all of these scenarios and more at Content+Cloud. We work with clients of all sizes and across sectors to help them overcome their IT end-user experience challenges. Together, we succeed because of our partnership approach. We take time to understand your goals and your culture, and we provide support that meets user needs and adds business value.


Accredited expertise

Our award-winning, highly accredited team is capable of delivering all levels of support and escalation. All of our processes are aligned to the ITIL framework and managed through world-leading ITSM tooling.


Putting your people first

We live+breathe client success. To us, it’s not just about the quality of expertise – it’s about the impact on people. If we’re deploying an engineer onsite, we’ll ensure we allocate someone whose experience is a good fit your sector and culture.


Flexible to your needs

From shared to dedicated desks, onsite to offsite support, we can deliver our services to whatever model works best for you. With broad capabilities across managed services, we can also evolve your services as you require.

How Content+Cloud can help you improve IT end-user experience

There’s no one-size-fits-all model for effective IT end-user support. That’s why at Content+Cloud we build flexibility into all of our offerings, meaning we can work with you to agree services and SLAs focused on the outcomes you need most.

Here’s a snapshot of the types of IT user support we can provide.

IT service desk support

Our IT service desk support is three-star rated by the Service Desk Institute. We provide first, third and third-line support, available 24/7. Our service can be tailored to suit all needs, with shared and dedicated service desk options available.

Read more about our IT service desk options 

Onsite IT support

Whether you need full-time or occasional services, a visiting engineer or an embedded team, we’ll provide the highest standard of support built with your business and culture in mind.

Read more about our onsite IT support 

Global service management

If you need IT support in international offices, we can help you remove the many hurdles. We provide remote and onsite support, supported by an established and trusted partner network.

Read more about our global service management 

ITSM self-service through ServiceNow

We manage our IT services and processes through the world-class ServiceNow platform. This gives you a highly secure and accessible self-service portal for users that integrates seamlessly into your environment.

Read more about ITSM with ServiceNow 

Service delivered to the highest standards

Our ITIL-aligned Process Management Team will ensure you have industry-standard approaches to incident, change and problem management. We’ve achieved ISO accreditations in service quality, data security and business continuity, giving you the assurance when choosing our services.

Read more about our service management approach