Network Operations Centre services for advanced, proactive monitoring

As well as setting default thresholds, we’ll work with your teams to understand what bespoke alerts are required.

We’ll use performance data and events to identify opportunities for growth, performance enhancements and improved capacity management.

Your team will have visibility of everything our own NOC engineers see, giving you a full view of events and their impact.

We’ll define automated alerts that will create events and incidents in our ITSM platform and can be delivered by email or SMS to your own support team. We’ll respond to all alerts in line with our support services schedule.

If you need monitoring of specific business services, line-of-business applications or core infrastructure, we can build this in, giving you a high-level overview of your IT systems.

We’ll help you measure risk, health and availability monitoring of core services by combining key performance metrics into a single IT service, all viewable in dashboards we’ll provide.

By aligning with your business services, we’ll seamlessly link events on devices to specific IT system areas, enabling improved triage and business impact alignment.

We’re able to map and monitor cloud-only (Azure, AWS), Microsoft 365 and Intune tenancies alongside private cloud and hybrid environments to deliver a single-pane view of your estate.

We can monitor cloud-managed hosted network infrastructure including Meraki Switch, firewall and access point solutions.