Modernise monitoring with managed NOC services
Your end users expect – and depend on – reliable, connected services. Ensuring consistent levels of performance, availability and security in this environment requires round-the-clock monitoring.
At Content+Cloud we can take the burden of this from your team. Our managed NOC services provide reliable real-time monitoring, management and threat detection for your network, freeing you to focus on the activities that deliver value to your organisation.
Always-on advanced monitoring
Our proactive 24/7 network monitoring and management alerts us to issues in real-time, meaning we can fix a problem before it impacts users.
Secure and compliant
We provide a highly secure and compliant environment that’s ITIL aligned and ISO27001 certified and accredited. Our NOC platform, powered by ScienceLogic, aligns with industry best practice.
Our flexible services can be tailored to focus on your organisation’s needs. We’ll also work collaboratively with your suppliers to ensure our service integrates smoothly.
Advanced monitoring through our Network Operations Centre
Content+Cloud delivers advanced monitoring is delivered to you through our own Network Operations Centre (NOC).
Our dedicated team of technicians are focused on prevention rather than fixing issues once they’ve happened. They continually review live information from our monitored sites on a 24/7/365 basis.
Here are a few of the features of our managed NOC services.
Reactive events and troubleshooting
As well as setting default thresholds, we’ll work with your teams to understand what bespoke alerts are required.
Proactive trending and utilisation
We’ll use performance data and events to identify opportunities for growth, performance enhancements and improved capacity management.
Your team will have visibility of everything our own NOC engineers see, giving you a full view of events and their impact.
Automated alerts and response
We’ll define automated alerts that will create events and incidents in our ITSM platform and can be delivered by email or SMS to your own support team. We’ll respond to all alerts in line with our support services schedule.
If you need monitoring of specific business services, line-of-business applications or core infrastructure, we can build this in, giving you a high-level overview of your IT systems.
Business service health, risk and availability
We’ll help you measure risk, health and availability monitoring of core services by combining key performance metrics into a single IT service, all viewable in dashboards we’ll provide.
Tailored event management and improved triage
By aligning with your business services, we’ll seamlessly link events on devices to specific IT system areas, enabling improved triage and business impact alignment.
Cloud and hybrid mapping and monitoring
We’re able to map and monitor cloud-only (Azure, AWS), Microsoft 365 and Intune tenancies alongside private cloud and hybrid environments to deliver a single-pane view of your estate.
We can monitor cloud-managed hosted network infrastructure including Meraki Switch, firewall and access point solutions.
Managed network services
Complementing our managed NOC services, we also offer a managed network service that allows you to outsource device management of internet-facing or perimeter routers and firewalls, as well as network switches. The service includes configuration managements, firmware updates and configuration compliance reviews.Talk to us about your network management needs
Advanced monitoring powered by ScienceLogic
We use Forrester Wave Leader ScienceLogic to power our Network Operations Centre (NOC). ScienceLogic’s advanced monitoring capabilities enable us to assess any component of the IT system continuously and in real-time.
As conditions change on the IT system, we’re automatically informed of potential issues within minutes, meaning we can address issues before they have an impact on the IT system, and importantly employee productivityFind out more about how we'll support you with advanced monitoring
Network infrastructure management to the highest standards
As an SDI three-star ranked service provider, adhering to ITIL good practice, Content+Cloud provides 24/7 support and global coverage. Our accreditations and standards include:
- Compliance with UK and EU data protection laws
- Adherence to the PRINCE2 project management standard
- Accredited supplier on the G-Cloud framework for public-sector projects
- Stage 2 certified by the Helios Financial Supplier Qualification System
- Cyber Essentials certification