Global IT support services for seamless service quality
Running operations across multiple geographies can bring challenges when it comes to tech. Different licensing and regulatory considerations, infrastructural hurdles, finding the right suppliers – all of these can make it difficult to ensure a consistent level of availability and performance for your users.
Wherever you are in the world, Content+Cloud gives exceptional global service management around the clock. This includes on-site assistance via our network of carefully selected partners in key locations.
Our international regulatory and legal knowledge ensures that your IT is managed within the appropriate frameworks and context. Our specialist cyber division can support with the information security risks specific to the countries you operate in.
Flexible and scalable
We’ll tailor our global IT service desk to your needs, factoring in scheduled visits and reactive service for emergencies. We’ll work hand-in-hand with your overseas teams and stakeholders. And we can adapt and scale our services as your needs evolve.
Highest quality standards
We’re one of the UK’s most awarded Microsoft partners, certified to ISO 9001, ISO 27001 and ISO 22301. Our service desk is three-star rated by the SDI, and our services are delivered in accordance with ITIL processes and managed via the world-class ServiceNow platform.
Our global service management reach
If onsite, premium IT support is required in your international settings, Content+Cloud can provide what you need. Our partnership network gives us reach across major cities in five continents. If you’re already using multiple providers, we can manage the relationships for you and be your single point of contact for all support.
A network of trusted partners
Content+Cloud has developed global relationships with local providers in major cities across the world to extend our geographic service reach for clients with international operations. Our partners bring local knowledge that can often bring extra insights and efficiencies.
Multi-national service provision
With our established global partners, Content+Cloud can provide cohesive service management and service desk capabilities including onsite and deskside support, as well as remote global IT service desk support across multiple global locations.
Sourcing new partners
Our range of global partners continually expands to meet the growing needs of our clients. We recognise that having a familiar partner provides the user experience global organisations require. If there’s a specific location where your organisation requires local coverage, then please ask us.
World-class IT Service Management (ITSM) through ServiceNow
At Content+Cloud we use ServiceNow as our ITSM platform. We invest heavily in its capabilities with all our standard processes supported in the toolset and even our own DevOps team focused on ServiceNow. For you, this means:
- A brandable web portal for all request and incident raising and tracking
- Dashboards and reporting tools
- Interaction through email, phone or SSO, Active Directory and Azure AD Integration
- Extension of the solution into your internal IT team, if required