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Living+Breathing Microsoft Support
At Content+Cloud we remove the complexities of supporting your Microsoft technologies. We specialise in providing end-to-end SharePoint and Office 365 support, monitoring and effective managed services using a proven methodology to ensure that technologies are configured properly and performing to optimum capability.
Our technical support teams are all fully certified in core Microsoft technologies and our processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service and measurable performance.
Keeping your teams working with award-winning SharePoint and Office 365 support.
Our team will not only help you deliver on your immediate goals but also help reduce your downtime and improve your SLA with access to Microsoft Premier Support.
1
Microsoft specialist support.
Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Teams to assist with Office 365 and SharePoint support issues and requests.
2
Rapid response times.
Reduce your IT downtime and dramatically improve your SLA with prioritised Microsoft support through our dedicated Microsoft support desk. You’ll have a dedicated account manager, who will work directly with your teams to help support you with any challenging technical queries.
3
Guidance and support.
Whether you have just moved to the cloud, or kicking off a further digital transformation project, we’ll partner with you to understand your business objectives and align Microsoft technologies to these requirements.
Clients we help to succeed with a dedicated Microsoft technology support service
Fully managed Office 365 support.
As part of our Office 365 Managed Service we have a number of key deliverables that sit within each service level, including service desk support, updates and code support.
Speak to us about Office 365 support servicesOffice 365 Admin
- Service desk support
Access to Service Desk for assistance with Office 365 incidents and requests - Pre-defined SLAs
Delivered within defined SLAs in line with pre-defined Priority Levels based upon ‘Impact & Urgency’ - Fully compliant
Support delivered in line with ITIL framework, ISO9001 and ISO271001 standards - Remote support
Remote support included within Office 365 Support package
Office 365 Service Owner
- Dedicated Office 365 specialist
Provision of an experienced Office 365 specialist to work with your IT teams - Detailed analytics and insights
Incorporates enhanced Office 365 Usage Analytics and Digital Insights into your Office 365 environment - Proactive Office 365 updates
Provision of proactive updates of Microsoft notifications and alerts - Change and release management
Advice and guidance on Microsoft Office 365 Roadmap to support Change and Release Management within your organisation
Office 365 Health Monitoring
- Pro-active support
Pro-active automated support service - On-going testing
On-going tests of specific Office 365 workloads, with a ‘Synthetic User’ performing certain tasks to test for possible problems - Early visibility
Provides earliest possible visibility of issues, with clients notified of serious problems
SharePoint online code support
- SharePoint online features support
Support of out-of-the-box SharePoint Online features including: Web Parts, Master Pages, Page Layouts, Themes and Display templates - Fully covered support
SharePoint Online Code Support covers incidents, requests, general advice and guidance - Pre-defined SLAs
Delivered within defined SLAs in line with pre-defined Priority Levels based upon ‘Impact and Urgency’
Fully managed SharePoint support
Whether you have a business-critical issue that needs resolving quickly or have a longer-term goal to provide additional resource to manage a complex deployment from SharePoint on-premises to SharePoint Online, our SharePoint support team is on hand.
From rapid, business-critical resolutions to assisting your long-term migration to SharePoint Online, our SharePoint support team is on hand. Whether on-premises or in the cloud, our specialist support helps make the most of your SharePoint environment now and for the future.
How we can support your SharePoint environment:
- Scalable SharePoint support packages
- SharePoint farm health checks
- SharePoint server patching
- Dedicated SharePoint on-premises and online support specialist
- SharePoint code support
- Proactive support
- Improved SLA times
Office 365 usage and productivity analytics with Digital Insights
With any IT investment, making sure that your organisation is aware of how a new platform is being used is key to it’s success – Office 365 is no different. In order to drive adoption and engagement and maximise the return on investment with Office 365 you must understand how end-users are using the platform.
What do you get with Digital Insights?
- Fully customised and configured Power BI dashboard
- Comprehensive quarterly reporting
- Data analysis and recommendations
- Data audits and discovery
- Customised KPIs and Reporting
Access to Microsoft premier support
You’ll get access Microsoft Premier Support with Content+Cloud’s managed SharePoint and Office 365 support service. All our technical teams are all fully certified in core Microsoft technologies. Our SharePoint and Office 365 support processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service that will help your organisation see an instant return on your SharePoint support investment.
- Access to Content+Cloud’s Microsoft Premier Support Service
- Enables prioritised access to Tier 2 support specialists
- Support is managed and coordinated by our Microsoft Technical Account Manager (TAM)
- Special critical situation escalation process implemented for High business impact issues
