Managed detection and response explainer: what is MDR and what does it do?
Protecting your organisation with managed detection and response At Content+Cloud, our Managed Detec...
Living+Breathing Microsoft Support
At Content+Cloud we remove the complexities of supporting your Microsoft technologies. We specialise in providing end-to-end SharePoint and Microsoft 365 (formerly Office 365) support, monitoring and effective managed services using a proven methodology to ensure that technologies are configured properly and performing to optimum capability.
Our technical support teams are all fully certified in core Microsoft technologies and our processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service and measurable performance.
Keeping your teams working with award-winning SharePoint and Microsoft 365 support.
Our team will not only help you deliver on your immediate goals but also help reduce your downtime and improve your SLA with access to Microsoft Premier Support.
1
Microsoft specialist support.
Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Teams to assist with Microsoft 365 and SharePoint support issues and requests.
2
Rapid response times.
Reduce your IT downtime and dramatically improve your SLA with prioritised Microsoft support through our dedicated Microsoft support desk. You’ll have a dedicated account manager, who will work directly with your teams to help support you with any challenging technical queries.
3
Guidance and support.
Whether you have just moved to the cloud, or kicking off a further digital transformation project, we’ll partner with you to understand your business objectives and align Microsoft technologies to these requirements.
Clients we help to succeed with a dedicated Microsoft technology support service
Fully managed Microsoft 365 (formerly Office 365) support.
As part of our Microsoft 365 Managed Service we have a number of key deliverables that sit within each service level, including service desk support, updates and code support.
Speak to us about Microsoft 365 support servicesMicrosoft 365 Admin
- Service desk support
Access to Service Desk for assistance with Microsoft 365 incidents and requests - Pre-defined SLAs
Delivered within defined SLAs in line with pre-defined Priority Levels based upon ‘Impact & Urgency’ - Fully compliant
Support delivered in line with ITIL framework, ISO9001 and ISO271001 standards - Remote support
Remote support included within Microsoft 365 Support package
Microsoft 365 Service Owner
- Dedicated Microsoft 365 specialist
Provision of an experienced Microsoft 365 specialist to work with your IT teams - Detailed analytics and insights
Incorporates enhanced Microsoft 365 Usage Analytics and Digital Insights into your Microsoft 365 environment - Proactive Microsoft 365 updates
Provision of proactive updates of Microsoft notifications and alerts - Change and release management
Advice and guidance on Microsoft 365 Roadmap to support Change and Release Management within your organisation
Microsoft 365 Health Monitoring
- Pro-active support
Pro-active automated support service - On-going testing
On-going tests of specific Microsoft 365 workloads, with a ‘Synthetic User’ performing certain tasks to test for possible problems - Early visibility
Provides earliest possible visibility of issues, with clients notified of serious problems
SharePoint online code support
- SharePoint online features support
Support of out-of-the-box SharePoint Online features including: Web Parts, Master Pages, Page Layouts, Themes and Display templates - Fully covered support
SharePoint Online Code Support covers incidents, requests, general advice and guidance - Pre-defined SLAs
Delivered within defined SLAs in line with pre-defined Priority Levels based upon ‘Impact and Urgency’
Fully managed SharePoint support
Whether you have a business-critical issue that needs resolving quickly or have a longer-term goal to provide additional resource to manage a complex deployment from SharePoint on-premises to SharePoint Online, our SharePoint support team is on hand.
From rapid, business-critical resolutions to assisting your long-term migration to SharePoint Online, our SharePoint support team is on hand. Whether on-premises or in the cloud, our specialist support helps make the most of your SharePoint environment now and for the future.
How we can support your SharePoint environment:
- Scalable SharePoint support packages
- SharePoint farm health checks
- SharePoint server patching
- Dedicated SharePoint on-premises and online support specialist
- SharePoint code support
- Proactive support
- Improved SLA times
Microsoft 365 usage and productivity analytics with M365 PACE
Our M365 PACE (Proactive Adoption and Change Expertise) service gives you tailored, expert guidance for Microsoft 365 to put you on course for digital maturity. With a dedicated M365 specialist working alongside you, you’ll benefit from structured advice to help you navigate pace and complexity in M365, all focused on the things that deliver greatest value and assurance to your business.
What do you get with M365 PACE?
- Fully customised and configured Power BI dashboard
- Comprehensive quarterly reporting
- Data analysis and recommendations
- Data audits and discovery
- Customised KPIs and Reporting
Access to Microsoft premier support
You’ll get access Microsoft Premier Support with Content+Cloud’s managed SharePoint and Microsoft 365 support service. All our technical teams are all fully certified in core Microsoft technologies. Our SharePoint and Microsoft 365 support processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service that will help your organisation see an instant return on your SharePoint support investment.
- Access to Content+Cloud’s Microsoft Premier Support Service
- Enables prioritised access to Tier 2 support specialists
- Support is managed and coordinated by our Microsoft Technical Account Manager (TAM)
- Special critical situation escalation process implemented for High business impact issues
