Optimise your on-site delivery with Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a mobile-optimised business application which helps organisations deliver on-site services to customer locations, while optimising resources, increasing productivity and efficiency – and even providing the ability to resolve issues remotely.

Content+Cloud can help organisations like yours harness the power of digital transformation with Field Service to empower your people and deliver exceptional service.

What is Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service is designed for organisations whose operations often take them away from a traditional office setting, whether on-site, at a client’s own place of work, an office space or a private home., Dynamics 365 Field Service offers a proactive and predictive service using data insights and connected experiences to deliver a service experience which adapts to your customers’ evolving needs.

Dynamics 365 Field Service combines workflow automation, scheduling algorithms, and the ability to set up mobile workers when responding to customer issues.

Optimise service operations

Use AI-enabled scheduling to choose the right technician at the right time, minimise travel and maximise utilisation when responding to requests.

Create bespoke client journeys

The ability to self-schedule offers greater customer convenience and flexibility, while technician-location information helps you meet on-time scheduling expectations.

Boost your productivity

Resolve problems in real time and perform remote inspections with Dynamics 365 Remote Assist, and use knowledge-based articles to improve first-time fix rates.

Proactive decision-making with Dynamics 365 Field Service

Transforming from a reactive to a proactive model of work is essential to meet targets of sustainability and efficiency. With Dynamics 365 Field Service, the opportunities for your transformation are built into every tool.

Beginning even before a service call is made, using Internet of Things (IoT) sensors to remotely detect and resolve potential issues, preventing unnecessary callouts and freeing up time for your people to focus on highest priority requests.

Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

With a real-time 360-degree view of customer service assets and defined service level agreements, you can ensure that you meet – and exceed – client expectations.

Speak to an expert today about business transformation with Dynamics 365 Field Service 

Optimise and manage resources intelligently with Dynamics 365 Field Service

Using AI-enabled scheduling recommendations, dispatching the right technician at the right time with the right experience becomes second nature. This automated scheduling also encourages optimisation of your technicians’ resources, helping to minimise travel time and maximising efficiency. Combining automation with manual or semi-automated scheduling, you’ll reap the benefits of both existing knowledge and future-proof technology.

You can also keep technicians up to date with your asset management history through Dynamics 365 Business Central or Dynamics 365 Finance enabling you to synchronise data to the most detailed level possible.

Get in touch with a Dynamics 365 expert about resource management and automation 

How to use Dynamics 365 Field Service to empower your people to succeed

Technicians require the right support at the right time to ensure successful maintenance every time. With Dynamics 365 Guides and other mixed reality tools, immersive step-by-step information can be conveyed in real time.

New technicians and staff with less experience can receive additional support through Dynamics 365 Remote Assist Calls, providing consultation and advice in real-time.

And in the potentially catastrophic instance of losing connection with your workforce, you can continue to track all your service activity, including accessing work orders, customer data and asset information, offline.

Talk to us about how to support and empower your people 

Three benefits of using Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service offers the opportunity to embrace the power of digital transformation and boost productivity and efficiency in both the short- and long-term.


Lifetime maintenance management

Manufacturers who build and sell machines could use the application to manage maintenance services over the span of the working life of particular machine.


Deliver maintenance for industry-specific services

Businesses which repair heating and cooling equipment could use the application to deliver highly specified and technically complex maintenance.


Scheduling and dispatch assistance

An in-home healthcare service provider that needs to schedule and dispatch workers to administer medicine and other care services could benefit by organising scheduling and client management through the Field Service app.

Why choose Content+Cloud to guide you through Microsoft Dynamics 365?

Dynamics 365 is a leading global ERP platform. As the UK’s most trusted Microsoft partner, our goal is to help our clients work smarter and more efficiently, taking full advantage of Dynamics’ modular design and user-focused AI.

Our experts have a wealth of experience and are exceptionally well-placed to answer any questions about how to use Microsoft Dynamics 365, including Dynamics 365 Field Service, and can support and implement the right solution for our clients.