Optimise service operations
Use AI-enabled scheduling to choose the right technician at the right time, minimise travel and maximise utilisation when responding to requests.
Create bespoke client journeys
The ability to self-schedule offers greater customer convenience and flexibility, while technician-location information helps you meet on-time scheduling expectations.
Boost your productivity
Resolve problems in real time and perform remote inspections with Dynamics 365 Remote Assist, and use knowledge-based articles to improve first-time fix rates.
Proactive decision-making with Dynamics 365 Field Service
Transforming from a reactive to a proactive model of work is essential to meet targets of sustainability and efficiency. With Dynamics 365 Field Service, the opportunities for your transformation are built into every tool.
Beginning even before a service call is made, using Internet of Things (IoT) sensors to remotely detect and resolve potential issues, preventing unnecessary callouts and freeing up time for your people to focus on highest priority requests.
Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
With a real-time 360-degree view of customer service assets and defined service level agreements, you can ensure that you meet – and exceed – client expectations.Speak to an expert today about business transformation with Dynamics 365 Field Service
Optimise and manage resources intelligently with Dynamics 365 Field Service
Using AI-enabled scheduling recommendations, dispatching the right technician at the right time with the right experience becomes second nature. This automated scheduling also encourages optimisation of your technicians’ resources, helping to minimise travel time and maximising efficiency. Combining automation with manual or semi-automated scheduling, you’ll reap the benefits of both existing knowledge and future-proof technology.
You can also keep technicians up to date with your asset management history through Dynamics 365 Business Central or Dynamics 365 Finance enabling you to synchronise data to the most detailed level possible.Get in touch with a Dynamics 365 expert about resource management and automation
How to use Dynamics 365 Field Service to empower your people to succeed
Technicians require the right support at the right time to ensure successful maintenance every time. With Dynamics 365 Guides and other mixed reality tools, immersive step-by-step information can be conveyed in real time.
New technicians and staff with less experience can receive additional support through Dynamics 365 Remote Assist Calls, providing consultation and advice in real-time.
And in the potentially catastrophic instance of losing connection with your workforce, you can continue to track all your service activity, including accessing work orders, customer data and asset information, offline.Talk to us about how to support and empower your people
Why choose Content+Cloud to guide you through Microsoft Dynamics 365?
Dynamics 365 is a leading global ERP platform. As the UK’s most trusted Microsoft partner, our goal is to help our clients work smarter and more efficiently, taking full advantage of Dynamics’ modular design and user-focused AI.
Our experts have a wealth of experience and are exceptionally well-placed to answer any questions about how to use Microsoft Dynamics 365, including Dynamics 365 Field Service, and can support and implement the right solution for our clients.