24/7 Managed IT Support services

Headquartered in London, Content+Cloud, is the no.1 Managed Service and IT Support provider in the UK.

Our heritage is built upon providing market-leading support for our clients. Whether you require a dedicated service desk with 24/7 support; a shared service desk able to scale with your business; or even global support to meet the needs of your users around the world, we can deliver end to end service as well as work alongside internal teams and resolver groups.

Industry-leading IT Support with the added human touch.

Exceptional customer service takes more than technical knowledge; it also means treating customers with compassion and consideration. For any IT support, your first touchpoint will be with one of our technical engineers – not a call handler. That way, the person you speak to is familiar with your company’s technology, needs and people, and is able to provide support from the first contact.

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IT Support tailored to your requirements.

An evolving business needs flexible solutions.

Our IT support services include remote and deskside support for your UK and international locations, shared and dedicated service desks, and IT supplier management.

Whether complementing your existing infrastructure or embracing all-new, all-encompassing technologies, our technical support offers proactive, proportionate solutions that suit your company’s size, needs and future.

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A best-in-class ITSM platform.

As a long standing and estabished, SDI three star ranked service provider, adhering to ITIL good practice, Content+Cloud provides 24.7.365 support and global coverage.

We’ve invested heavily in ServiceNow, ranked as Forbes’ #1 most innovative company and a leader in Gartner’s Magic Quadrant. We’re proudly ISO9001, ISO27001 and ISO 22301 accredited and a Microsoft Gold Partner with 15 Gold accreditations.

With specialists across the technical spectrum, we offer and can support as many technical solutions as your business requires within a single point of contact.

 

Providing dedicated IT support and service desk management to a full spectrum of clients.

With a broad portfolio of clients, we recognise the unique demands of all industries, sectors and business owners, and know that no two are alike. Our IT support services are based on the demands and needs of our clients, and their users, and our own, ever-growing experience across the public, private and third sectors; as well as SMBs, mid-market and enterprise clients.

Whether complementing an existing IT team or providing an end to end, Tier 1-3 service desk model, we’ll work with you to define (against typical Target Operating Models) the right service design, and we’ll implement and operate the service as true partner.

Our dedicated IT support teams are here to help you succeed.

Whether complimenting your in-house IT team with Tier 1, 2 or 3 support, or providing fully outsourced IT services, our scalable IT solutions keep your business and its technology in tandem; and with over 200 accredited and experienced technical support engineers, we ensure that as your business grows, our service grows with you.

24/7 service desk.

Whether you require cost-effective IT support for your day to day IT issues or require a truly dedicated IT service desk to provide 24/7/365 support our team can help. Our IT Service Management platform facilitates a world class ITIL service desk to ensure your users are always supported.

Global service management.

Wherever you are in the world, Content+Cloud’s Service Desk gives exceptional IT support around the clock. This includes on-site assistance via our network of carefully selected partners in key locations, ensuring your international colleagues enjoy service equal to your UK HQ.

On-site IT support.

There are instances when nothing betters the immediacy and intimacy of a qualified IT specialist on location, assisting your users in person. Our range of service desk options include on-site and deskside support, where an accredited engineer visits or is based at your site as required.

Dedicated service desk.

Whether you’re looking for high quality IT support to release bottlenecks or a strategic partner to enable your long-term business vision, our dedicated service desk is managed and resourced by Content+Cloud engineers focused on only your organisation.

ITIL and process management.

We adhere strictly to ITIL. This means that every ticket raised with our service desk is managed to strict, recognised standards. The focus is on you – the end user – to ensure your needs are met. We can also provide guidance on problem, incident, change and escalation management.

Service Integration and Management (SIAM)

Utilising the power of ServiceNow, we’ll provide you a full view of your IT estate to eliminate the burden of ticket management. End user issues are tracked, analysed and reported in one place. Trends and patterns are rapidly identified, making IT support less reactive and more proactive.