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Managed IT support to ease the strain on your services
Successful digital transformation requires your best people to be focused on the highest-value activities – not putting out fires. Managed IT support from Content+Cloud allows you to put as much or as little of your IT service function in our hands as you wish, freeing up your people to work on activities that align with your organisation’s vision.
Our client-focused, innovation-driven approach to managed services will ensure that as your circumstances change, our support adapts to fit, delivering continuous value to your business and users.
IT support that can be tailored to your requirements
There are any number of reasons why an organisation like yours may find itself re-evaluating its IT support capabilities. International expansion, heightened security requirements, rapid switches to remote working – even embarking on a long-term digital transformation strategy.
At Content+Cloud, we’ve worked with organisations of all sizes and across all sectors to augment, or deliver in whole, IT services that meet organisational challenges and empower their users.
The value we bring lies not just in the breadth of expert support services we offer. It’s also in how we work with you to understand your vision, ambitions and culture. From the beginning, we’ll make sure your continuous evolution is at the heart of how we work together.
Accessible and available
Regardless of the services you use, you’ll have access to 24/7 support. With onsite and remote assistance, plus best-in-class ticketing and reporting tools, we’ll give your users the quickest route to resolution.
Expert and robust support
With more than 300 expert engineers, and with dedicated and shared Service Desk capabilities offering Tier 1, 2 and 3 support, you’ll always be able to draw upon our expertise. We follow ITIL best practices, ensuring robust processes and continual service improvement.
Flexible to your needs
We’ll work with you to understand and advise on the services that best fit your requirements. The more we work together, the more we’ll scale and refine our services, continually improving and optimising to meet the changing shape of your business.
Clients we’ve helped succeed with award-winning managed support services
How our managed IT support frees up your business
At Content+Cloud we provide a huge number of managed services to organisations – but very few come to us with a specific service in mind. More often than not, we begin by talking about their challenges and what they want to achieve.
These are just a few of the ways in which our services support with issues you may be facing.
1
Outsourcing IT and switching providers
If you’re looking to outsource some or all of your IT services to us, we can help with the whole process. We can also help manage the transition from IT providers.
2
Supporting your end users
Whether you require onsite support in global offices, cost-effective support for day-to-day issues or a dedicated 24/7 IT service desk, our team can help. Alongside this, our ServiceNow IT Service Management platform provides a world-class ITIL service portal to ensure your users are always supported.
3
Giving you mature, proactive processes
Our ITIL-aligned Process Management Team will ensure you have industry-standard approaches to incident, change and problem management. We apply the same processes to third-parties through our Service Integration and Management (SIAM). We’ll also give you dedicated client relationship support through our service and contract management, ensuring you always get the most from our partnership.
4
Managing infrastructural complexity
Managing your data platforms can be complex, with on-premises and public clouds, multiple stakeholders, third-party vendors, and varied tools to manage. Our data platform management services can lift this burden on your teams. We also provide advanced monitoring of your networks through our Network Operations Centre solution powered by ScienceLogic.
A trusted and experienced Managed Services Provider
As an SDI three-star ranked service provider, adhering to ITIL good practice, Content+Cloud provides 24/7 support and global coverage. Our accreditations and standards include:
- Compliance with UK and EU data protection laws
- Adherence to the PRINCE2 project management standard
- Accredited supplier on the G-Cloud framework for public-sector projects
- Stage 2 certified by the Helios Financial Supplier Qualification System
- Cyber Essentials certification
Managed services for your continuing evolution
At Content+Cloud we don’t just see managed services as solutions to today’s challenges. All of our services support your journey towards digital transformation. We help you move between four key stages – Transform and Transition, Evolve, Secure, Support – to ensure your continual evolution.
Find out more about our managed services
Stay ahead of change in Microsoft 365
Our M365 PACE (Proactive Adoption and Change Expertise) service gives you tailored, expert guidance for Microsoft 365 to put you on course for digital maturity. With a dedicated M365 specialist working alongside you, you’ll benefit from structured advice to help you navigate pace and complexity in M365, all focused on the things that deliver greatest value and assurance to your business.
Find out more about M365 PACE
