Voice consulting services for your communications transformation journey

At Content+Cloud we deliver end-to-end voice consultancy services that help organisations from small businesses to large enterprises to succeed. From building the business case for your voice solution to delivering real change with Microsoft Teams Voice, we have a proven track record of delivering transformational solutions and strategic guidance.

No matter where you are on your digital transformation journey, our voice consulting services will help you unify your communications, secure network connectivity and embrace the power of industry-leading voice applications.

Why ambitious organisations seek voice consultancy services

For organisations of all sizes and sectors, Internet-based voice solutions bring immediate and ongoing benefits. From greater mobility, security and scalability to more predictable costs, today’s voice technologies are a transformative component of any communications and collaboration strategy.

But as with any large-scale change, the range of things to consider – from audit to adoption – can be overwhelming. Careful planning and management are critical if you’re to get maximum value from your chosen solution.

Revolutionise your communications with our voice consultants

At Content+Cloud we live+breathe client success. Unlike many other providers in the market, the breadth of our portfolio and capabilities means we can provide a comprehensive approach to all of our service offerings. Our holistic approach to voice consultancy allows us to support your organisation at any stage of your communications transformation journey.

1

Plan for your voice solution

We understand that each client is unique, having specific requirements not only within the respective industry sector, but also within the business. We’ll work with you and your team to identify your key drivers for change and outline the objectives you need to achieve from your voice solution deployment.

2

Assess, manage and transform your voice capabilities

We’ll work with you to assess your existing voice infrastructure to provide a detailed voice strategy that will support your key business objectives. With this, you’ll get the detail of risks and how to mitigate them, a full breakdown of costs, a clear understanding of how to deliver ROI, and a justification for using cloud-based voice services.

3

Support and plan for the future of voice

No matter where you are on your transformation journey, we’ll support the digitalisation of your voice estate with a full range of voice consultancy spanning solution-based, consultancy-based, or specific technology-based services.

Our end-to-end voice consulting services approach

Through our transformational methodology, we help you fully understand every aspect of your voice ecosystem and your wider communications infrastructure. We’ll guide you through each stage of the process, from initial audit and assessing your digital maturity to developing your digital vision and establishing a transformational plan.

Our dedicated team of voice consultants will work with you to align technologies to your requirements and making your people part of the process, delivering a communications solution that supports your organisation’s objectives.

Assessment and audit

We’ll work with you to assess and audit the current state of your communication and voice architecture. Our voice consultants will help you identify your network readiness for the deployment of voice-based technologies. We’ll help you:

  • Identify the business case justification, compare the different services and solutions
  • Simplify the features and capabilities and map them against your business needs
  • Drive the implementation and transformation of a new service or solution

Robust, methodical planning and delivery

Our experienced team will work with you to carefully plan a bespoke digital transformation strategy. We’ll help you hit and exceed your objectives, drive growth and achieve success through a blended delivery approach.

The Content+Cloud methodology combines the best of the waterfall project approach and agile best practices to ensure your project is delivered on time, on budget.

Starting with initial requirements discovery and solution development, we’ll then work with you to define your project team.

Supporting your people

We believe successful change is 20% about the technology, 80% about your people. That’s why we help with change management activities that will ensure the broadest user adoption.

Our Prosci-accredited professionals will help you increase awareness of the project, generate the desire for change, provide knowledge of the solution, support users’ ability to use the products, and create a plan to reinforce it continually.

Ongoing support

Once your solution is deployed, you may need ongoing support to ensure you continue to get maximum value.

At Content+Cloud we offer a broad range of managed services, from Microsoft Teams Voice to round-the-clock IT support.

All our managed services are created around individual clients and their specific needs, focused on the real needs of the end user, and are always designed with future flexibility and scalability in mind.

Support with transforming your voice and data services

At Content+Cloud we offer you more than voice consultancy. We can help you define and deliver a unified communications and collaboration (UC&C) strategy to transform how you do business, today and in the future.

Our voice and data services include call recording, cloud phone systems, SIP trunking, reporting and analytics, and Contact Centre as a Service. We can even guide you on connectivity, global coverage, Teams call plans and direct routing.

Find out more about our voice and data services 

Move to Teams calling at a pace that suits you

Content+Cloud is one of the most awarded Microsoft 365 partners in the UK – and the only one to be able to offer you a complete end-to-end solution for Microsoft Teams calling. We’re Gold-certified in cloud productivity, communications, messaging and collaboration and content, and hold advanced specialisms in teamwork deployment and adoption and change management.

If you need to move quickly, our Microsoft voice consultants can offer a FastStart service to get you up and running with Teams meetings and calling in just a few days. Or if a more complex, enterprise-level deployment is what you need, then you can use our FastStart services to support and configure a pilot of Teams, allowing you to experience its capabilities before any wider investment.

Learn more about our FastStart services