Office 365 support managed by our Microsoft specialists

Office 365 support from Content+Cloud ensures your people can make the most of your digital working environment and lifts the burden off your busy service teams.

We offer managed services for all needs, from real-time response on operational issues and expert analysis of the Microsoft Roadmap, helping you react to and prepare for change.

Microsoft Office 365 support to strengthen your digital environment

Office 365 and Microsoft 365 continue to change the way we work. But not every organisation has the technical expertise to realise their full transformative potential. Even those with skilled in-house teams can be stretched by peaking demand, unplanned downtime and critical upgrades.

At Content+Cloud we specialise in providing the specific support you need to focus on realising the benefits that Office 365 can bring.

Recognised standards

Our service model aligns to the Microsoft Roadmap, the ITIL framework and ISO27001 and ISO9001 standards. You’ll be supported by a managed services team fully trained and certified in Microsoft’s core technologies.

Planned and measurable

Our approach starts with us defining the type of ongoing Office 365 assistance you require. Then, when we’ve identified the metrics that matter most, we’ll maintain and monitor your service so that it works in the best way for you.

Support to suit your needs

Whether you need reliable service desk support with issues and user requests, or want to unlock full insights into your digital workplace, we have a package for you.

A leading provider of Microsoft Office 365 support in the UK

As a Microsoft Gold Partner Content+Cloud can provide you with services that are anchored in Microsoft expertise, supporting you towards and through digital transformation.

We’ll work with you to unlock the power of the cloud for your organisation.

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How our Office 365 support can help your organisation

We offer a range of pre-packaged Office 365 support plans to suit the needs of your organisation. Across all our plans, you can count on our frontline teams to respond and resolve issues while we monitor the Microsoft Roadmap for important updates that will affect your services.

Even before we agree your level of service, we’ll review how Office 365 is configured and the code behind any custom solutions you may have. We’ll then report on any issues and recommend next steps.

Here are just a few of the available features, depending on the package you choose.

Technical and admin support

We’ll provide incident management and fulfilment of user requests, issues and administration tasks such as sync issues, authentication problems and mailbox configuration. We’ll deliver all of this remotely and to service level agreements that we have defined with you.

SharePoint Online code support

If required and taken as part of the service, our service desk can handle all troubleshooting and resolution on issues relating to code within SharePoint Online, all carried out in line with the robust and recognised ITIL framework.

Advanced monitoring

Our monitoring and alert service is designed to minimise disruption caused to you by any degradation in service. Using the inbuilt Office 365 Tenant Health Dashboard, our team will flag issues with you and escalate where appropriate.

Office 365 analytics and insights

Gain a greater understanding of performance and usage with our basic analytics and insights plan, or go deeper with our elite digital insights package, which comes with an assigned Content+Cloud Office 365 service owner and includes the latest notifications on service health and change roadmaps from Microsoft.

Support for your whole Microsoft environment

In addition to Office 365 support, Content+Cloud can provide expert managed services for all your Microsoft cloud technologies, from SharePoint Online to Teams Voice. If you’re only just beginning your digital transformation journey, we can also provide professional consultancy on how to plan and achieve your vision.

Explore managed Microsoft support from Content+Cloud 
Learn more about our Office 365 consultancy 

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