Microsoft Teams Voice support from Content+Cloud

Content+Cloud’s fully managed Microsoft Teams Voice support will help you take advantage of the powerful calling capabilities offered by Microsoft 365.

At organisations across all sectors, Teams and other Microsoft 365 apps are redefining how people can collaborate in the modern workplace. Teams Voice is bringing efficiency, quality, accessibility and security to how people talk and meet, whether they’re a small team accelerating hybrid working or enterprise leaders communicating across continents.

However you use Teams Voice, we can support you to get the most value for your organisation.

Calling and collaboration underpinned by Microsoft Teams Voice support

Teams Voice brings telephony to the collaboration functionality of Microsoft Teams. It allows people to have all call and meeting capabilities in one place, accessible from any linked device. It also brings huge benefits for organisations looking to reduce dependencies on legacy private-branch exchange phone systems, such as reduced expenditure on equipment and maintenance.

And because everything’s hosted in the cloud, if you need to scale up or move locations, you can do so efficiently and affordably.

A Teams calling managed service tailored to you

As with any solution, the power of Teams Voice is only partly about the technology – it’s mainly about how well it’s adopted and supported, and the value it brings to users. Many organisations moved towards Teams at pace as the pandemic spurred more people to work from home, bringing with it new requirements for technical and admin support.

Content+Cloud can ease this burden. We’ll take on the tasks associated with supporting Teams Voice as part of our managed voice services, improving your users’ experience and maximising value for your organisation.

Streamlined support

If you’re using Teams Voice, you’ll already be benefiting from a reduced need for technical telephony support. Choose Content+Cloud and you’ll benefit further from having a single supplier providing end-to-end Teams Voice services.

Service based on robust standards

Our service model aligns to the Microsoft Roadmap, the ITIL framework and ISO27001 and ISO9001 standards. You’ll be supported by a managed services team fully trained and certified in Microsoft’s core technologies.

A future focus

As one of 25 Elite Microsoft Partners worldwide, Content+Cloud will be among the first service providers globally to hear about upcoming Microsoft 365 features. Our additional digital insights service will connect you with the latest information so you can prepare sooner and harness innovations as they land.

Your trusted partner for Microsoft Teams Voice support

Content+Cloud is Gold certified by Microsoft for collaboration and content and for communications. We also have some of the foremost experts and Microsoft MVPs (Most Valuable Professionals) on voice.

We’re the ideal partner to guide you on Microsoft-powered digital transformation.

Speak to a support consultant 

How our Teams calling managed service can help your organisation

At Content+Cloud we live+breathe client success – that’s why we provide end-to-end support across the Microsoft modern workplace.

Our expert managed voice services provide responsive, ITIL-aligned helpdesk and escalation capabilities that will ensure your solutions are fully managed, easing demand on your in-house IT team and giving optimal access and quality to your users.

Incidents and escalation

Our service desk will handle all troubleshooting and resolution on Teams Voice issues, including any problems that needs to be escalated to Microsoft.

User requests and admin

We’ll fulfil user requests, issues and administration tasks, all delivered remotely and to service level agreements that we’ve defined with you.

Support for direct routing

If you’ve taken up our direct routing service for global calling through Teams Voice, we’ll provide fully managed voice services to help you make the most of these capabilities.

Analytics and insights

Gain a greater understanding of performance and usage with our basic analytics and insights plan, or go deeper with our elite digital insights package, which comes with an assigned Content+Cloud Microsoft 365 service owner and includes the latest notifications on service health and change roadmaps from Microsoft.

Support for organisations yet to embrace Teams Voice

If you’ve yet to consider voice services or other Microsoft 365 solutions as part of your digital workplace, Content+Cloud can provide a range of technical consultancy services to help you understand how you can use them to realise your vision.

We can also help you decide whether Teams Voice is right for you with a free value assessment.

Find out how to book your free Microsoft Teams Voice Value Assessment 
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