How to do more with less: Microsoft 365 and maximising possibilities
Digital transformation is all about improving how we work and delivering greater value for the organisation, its employees and its customers. But many programmes fall short of expectations. Why? The reasons will vary by company size and sector, but common factors are:
At Content+Cloud we’ve learnt that business change is 20% about the technology, 80% about people. Our user research activities invite your employees to answer the question: what’s in it for me?
Find out what motivates and demotivates your employees, what their high-value activities are and what they need to do their job effectively. What you learn can shape how you communicate and train your people on your new technologies.
Profile how new technologies can be best utilised by different roles and build evidence-based models that typify each employee segment, linked by common needs and preferences. These scenarios show ‘what good looks like’, so you can compare current and preferred working behaviours.
Ensure that new technologies are referenced in a way that is contextual to the work that people do. We focus on business value rather than technical features and functionality, allowing you to create targeted and relevant recommendations on how ways of working can be optimised.
Our team will undertake interviews from a cross section of your workforce, carefully selected to represent a variety of roles to get a true picture of current ways of working.
Based on the information gathered in interviews, we’ll create user personas that represent collaboration trends and pain points. These employee models capture current working practices, high-value activities, goals and motivations.
After creating user personas, we’ll meet with you to develop these further in the context of your vision for change. We’ll walk through the characteristics of the personas and scenarios and dive deep into the opportunities and desired outcomes or each persona type.
We’ll help you to convert the findings of your user research into an action plan to drive user adoption. We’ll also provide compelling visual stories that compare current and future ways of working to promote discussion and buy-in for changes to ways of working.
As a leading Microsoft-focused cloud services and digital transformation provider, Content+Cloud is expertly placed to support all aspects of your change programme.
We’re certified by Microsoft in cloud productivity, communications, messaging and collaboration and content, and hold advanced specialisms in teamwork deployment and adoption and change management.
Our M365 PACE (Proactive Adoption and Change Expertise) service gives you tailored, expert guidance for Microsoft 365 to put you on course for digital maturity. With a dedicated M365 specialist working alongside you, you’ll benefit from structured advice to help you navigate pace and complexity in M365, all focused on the things that deliver greatest value and assurance to your business.Find out more about M365 PACE
Content+Cloud provides an end-to-end portfolio of technology services anchored in Microsoft expertise. This means we can support you at all stages of your digital transformation, from mapping out how your services can deliver full value on your investment to managing how they operate following deployment.
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