A deep bench of expertise
All our engineers are able to provide second-line support with escalation paths to specialist teams. If for any reason your regular engineer is unavailable, we’ll allocate you with another with the same technical skills and sector experience.
The right fit for your business and culture
We spend a lot of time getting to know your business, culture and people. Our track record with onsite IT support services means we can match you with an engineer or team that suits your ways of working and understands your goals.
What is deskside support? Content+Cloud’s onsite capabilities
Deskside, or onsite, support allows you to have that in-person interaction with IT services when you its required. For your organisation, it can give you reassurance that help is on hand for urgent or complex tasks. For your people, it represents your investment in the meeting their needs.
At Content+Cloud, we have a large team of skilled tier 2 and 3 support engineers and managers with years of experience in working with clients in the full range of sectors. Our services can be tailored to whatever scale your organisation requires – from an engineer visiting occasionally to a whole team based long-term in your offices.Talk to us about your deskside support requirements
IT support onsite in your global offices
If you need onsite support outside of the UK, Content+Cloud can help. We have a strategic network of high-calibre partners working alongside us to deliver on-site, premium IT support in key locations across five continents.Find out about our global IT support services
Service delivered to the highest standards
Our ITIL-aligned Process Management Team will ensure you have industry-standard approaches to incident, change and problem management. We’ve achieved ISO accreditations in service quality, data security and business continuity, giving you confidence when choosing our services.Read more about our service management approach
Providing dedicated IT support to a full spectrum of clients
With a broad portfolio of clients, we recognise the unique demands of all industries, sectors and business owners, and know that no two are alike. Our IT support services are based on the demands and needs of our clients, and their users, and our own ever-growing experience across the public, private and third sectors; as well as SMBs, mid-market and enterprise clients.See who we help